Our lens, your memories.

Frequently asked questions

Pre-purchasing your cruise photos ensures the best price for your cruise vacation memories. For further information and any questions please refer to the following frequently asked questions. For any further questions, please visit or raise a ticket on our support site

  • My family is traveling in multiple staterooms. Can you link multiple staterooms under one photo package?

    Your Photo USB will contain your photos that include at least one member of the purchasing stateroom. We can accommodate families traveling in more than one stateroom where the occupants are the package purchasers children 21 and under. If you meet this criteria, please order one photo package online and speak to a member of the Photo Gallery when you arrive onboard to have this arranged. We are not able to link accounts before you arrive onboard. For further information see our support site article here.

  • When I order online, when will I receive my photos?

    Your order will be ready and waiting for you on the photo kiosks when you arrive onboard. We recommend you visit the Photo Gallery at least a few times prior to the end of your voyage to view your photos and ensure they are all captured. Select ships that have “onboard download” will allow guests to download their photos throughout the cruise, please note that once downloaded photo purchases cannot be cancelled.

  • Is there a deadline for placing online orders?

    Yes. Orders must be placed 24 hours before 12:00am of your first sailing day. No orders can be placed past this time. E.g. If your sailing is on a Saturday you must place an order before midnight Thursday. We recommend ordering early, as there are production limitations on certain keepsakes, such as Digital Photos and PhotoBooks. If you have questions about your order or you have placed an order and are no longer sailing, please contact us through our support center.

  • Does the price shown on the site already include the discount?

    Yes, it is inclusive of the discount already; the price onboard will be higher.

  • How many printed photos will I receive if I order the "All Your Digital Photos + Prints" package?

    Note this package is not available on all ships. If available on your ship you will receive all your digital photos on a USB and any photo that is printed and displayed in the Photo Gallery (note: ALL photos may not be printed). You are not guaranteed to have one printed copy of each of your digital photos; only whatever is contained in your personal photo folder.

  • How many photos can I expect to receive with an unlimited photo package?

    It’s up to you! There are up to 40 photo opportunities onboard, but it’s easy to take many more. Get the greatest value by purchasing an unlimited photo package and enjoy as many photos as you like. Private Studio and group photography are not included.

  • I only see one photo package available for my voyage. What other packages are available to me?

    Photo packages vary by ship and by itinerary. There may only be one photo package available to pre-order for your itinerary. You can purchase individual photos onboard.

  • How many pages are the PhotoBook?

    The PhotoBook contains 20 pages and holds up to 34 guest photos plus photos of your ship, decks and ports of call. Photos must include at least one guest from the purchasing stateroom in order to be included in the PhotoBbook. The photos you choose are printed directly into the PhotoBook. The PhotoBook is horizontally orientated and measures 11” x 8.5” with typically 2 photos per page. PhotoBooks are available on most cruise itineraries.

  • How will I know which events to attend to build my PhotoBook?

    We are not able to post an event list online as events vary by itinerary and may change due to weather. We also recommend that you visit the Photo Gallery early on during your cruise and speak with a member of the Photo Team. They will share tips on building your PhotoBook and answer any questions about the events. If you miss an event, that's ok! Any spaces can be edited or filled with photos of your ship and ports of call.

  • Can I make copies of my photos once I am home?

    Yes. If you require it print off the copyright release form here which will allow you to make copies of your digital or printed photos.

  • We are celebrating a special event onboard. Can we book a private photographer to capture a group photo or event?

    If you wish to set up an hour of private photography for the group, you may do so by inquiring in the Photo Gallery as soon as you board the ship. Group photos booked by special appointment and other special events are not included in our photo packages.

  • Are VAT refund receipts provided for qualifying guests that reside outside of the European Union?

    Yes, the Photo Team onboard will be more than happy to provide a VAT refund receipt to qualifying guests that reside outside of the European Union. Please request a VAT refund receipt on the last evening of your cruise when you visit the Photo Gallery to collect your photos.

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